Hi elenag,
Thank you for reaching out to us and welcome both here and to Virgin Media, thank you so much for taking the time to give your feedback in regards to your Engineer visit, so glad to hear that they were a credit to us, apologies the link to give feedback didn't work, we will make sure this is fed back for you,
So we can report the link as not working please can you share the original link, if you do need any further help, please do not hesitate to reach back out.
Don't forget if you haven't already set up an Online Account we would advise doing so, you can manage your account, view and pay bills and make some minor changes.
Regards
Paul.
