Hi Hash70 👋 Thanks for getting back to us.
Sorry to see this has still not been resolved for you. I will send you a PM to confirm a few account details so we can ensure that any hidden rolling credit is correctly active for your billing.
Just to let you know, if there's a hidden rolling credit, it won't appear on your contract or in your My VM account when looking at your 'package price' 👉 virg.in/myVM but it will show on your bills each month in the breakdown (Credits and discounts section).
You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞