Forum Discussion

Lana1's avatar
Lana1
Joining in
2 years ago

Virgin terminated my account without consent and won't help resolve it

Hi all!  On Friday I received an email saying my account being closed down by the end of day without me requesting it.  They proceeded terminating it. I called customer service yesterday and was to...
Joseph_B's avatar
Joseph_B
Forum Team (Retired)
2 years ago

Hey Lana1,

Welcome to the Community Forums and thanks for the post.

Sorry to see that this has happened to you, I would like to go ahead and look into this with you to make sure the account gets reconnected correctly, I will be sending you a private message shortly so we can discuss this.

Joe

Megaboi95's avatar
Megaboi95
Joining in
8 months ago

I've the same issue here been messed about now for 5 days been told 24 hours to reconnect then 48 hours now another 48 hours seems I'm going in circles 

  • David_Bn's avatar
    David_Bn
    Forum Team
    8 months ago

    Thanks for reaching out to us Megaboi95, and a very warm welcome to our Community Forums!

    Sorry to hear of the unexpected disconnection of the services.

    I'd be happy to take a closer look into this one for you, check out the envelope in the top right hand corner for a private message from me and I'll take some details from you

    Thanks,

    David_Bn