Forum Discussion
Hi Kath,
I now understand the moving terms. The issue is I feel I've been misled on the initial sales call by the rep. This has been the issue the entire time. Everyone keeps avoiding this when I speak with them. No one is reviewing that first call. Because when I advise of my new address, as it technically can be serviced by virgin, the team members point this out. Unfortunately I don't control the utilities at this residence and cannot continue. I raised this scenario with the sales rep on the call, who advised it would be fine anyway. This is my issue and it's not being resolved. No one is helping and I'm very frustrated and upset as I cannot afford this bill.
Hi johng94,
We are really sorry to hear this, if the services are available in the p[property unfortunately any early disconnection fees would stand, we are sorry you feel like you were misled when taking our service, you can find out more around early disconnection fees here.
Regards
Paul.
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