Hi Patel1 👋 welcome back to the community!
Thank you for posting.
Sorry to hear about your difficulties getting your cancellation processed. Can we just check you have been trying to contact us by phone via 📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, you can also contact us via 📲WhatsApp: +44 7305 327 112.
We do not generally support with cancellations or package changes via community as these are best done in real time - but as other members have advised you can also contact us via written letter to cancel as outlined here 👉 How to cancel Virgin Media broadband & TV | Virgin Media Help .
Please let us know how you get on and we can continue to offer support if needed!
All the best. 🌞