Virgin Media Netflix subscription
In February 2024 we moved into temporary accommodation and took the Virgin service with us. This included the Ultimate TV bundle that threw in a Virgin payment of Netflix subscription. The move was...
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sorry Matt, I spoke too soon!
it turns out that, although it appeared that I did have access to Netflix programmes, as soon as I selected one the screen returned to the update payment method - so back to square one I'm afraid.
What confuses me is that, in preparation for the house move, Netflix send an email stating that I need to update my payment method AND a seperate email from Virgin Media informing me that the VM payment of the standard Netflix account has been cancelled.
I remain on the same bundle and reasonable deal you offered but I am not receiving the services (Netflix) that are promoted.
I believe that the solution relates to getting an activation email that allows me to log in to Netflix using the account details matching the Virgin ones?
Just finished with another call agent who was perfectly friendly, tried their best but in the end had to write a ticket for the Netflix support team to resolve the problem within 5-7 days. Fingers crossed but I've been here before - multiple calls, mutiple tickets, no resolution for weeks / months and then it resolves itself and I return to being another feed to this company!
Disillusioned? Me?
Recently out T&C's have changed with Netflix.
Now you only get Netflix standard with ads for free, if you wanted ad free its an extra £4 per month.
These new terms apply to anybody who is going to do a renewal, a house move or a new contract.
This email being sent out as confused a lot of people but this email doesn't mean your Netflix is stopping it just means the ad free version is stopping.
I'm not worried about Netflix stopping. I'm worried that it has stopped. Exactly the same issue we face 9months ago when we moved into temporary accommodation (Virgin transfer was incredibly smooth BUT Netflix disappeared). On returning to our rennovated property everything has again been smooth - apart from Netflix (any Netflix). Email from Netflix stating that payment details need updating and, at exactly the same time (just gone midnight on the day we moved house), email from Virgin stating Virgin payment of Netflix subscription has been cancelled.
Disappointing that standard Netflix will now have adverts and limited access to films but to be expected from a company that loves to shine their service.
The bundle I'm paying for still includes Netflix (not matter how limited it is) and I no longer receive Netflix. I'm awaiting the promised 5-7 days resolution your call agent guaranteed but resigned to the fact that I will be calling back on day 8 to hear the same promise of resolution within 5-7 days.
Oh if you could provide the services your friendly sales people say you provide!
Ooo - another pamphlet from City Fibre lands on my doorstep...