Forum Discussion

Norrie's avatar
Norrie
On our wavelength
3 months ago

Virgin media keeps sending contract agreements which are NOT what I have been offered and accepted

My contract is due to expire and after no help by customer services I accepted the offer of £100.53 per month to renew in my account and received that contract agreement. Two weeks later I received a...
  • Alex_RM's avatar
    Alex_RM
    3 months ago

    Hi Norrie,

    Thanks for posting and sorry to see there's some confusion over the new deal.

    Package changes aren't something we do via this forum, however so I can get a few details from you regarding the billing, I've popped you over a private message.

    Alex_Rm

Norrie's avatar
Norrie
On our wavelength
3 months ago

Each time the pre contract agreement  does what you say bringing the monthly cost down to the amount agreed. Then  a few days later  or as in today 2 hours later I get an email thanking me for making changes to my package with a monthly cost with a higher amount and a higher nett payment. In other words the package price  on pre contract agreements accepted online and now with an agent by phone is  ignored and a higher price stated which I obviously do not agree to accept.

Alex_RM's avatar
Alex_RM
Forum Team
3 months ago

Hi Norrie,

Thanks for posting and sorry to see there's some confusion over the new deal.

Package changes aren't something we do via this forum, however so I can get a few details from you regarding the billing, I've popped you over a private message.

Alex_Rm