Forum Discussion
Norrie
3 months agoOn our wavelength
Each time the pre contract agreement does what you say bringing the monthly cost down to the amount agreed. Then a few days later or as in today 2 hours later I get an email thanking me for making changes to my package with a monthly cost with a higher amount and a higher nett payment. In other words the package price on pre contract agreements accepted online and now with an agent by phone is ignored and a higher price stated which I obviously do not agree to accept.
Alex_RM
3 months agoForum Team
Hi Norrie,
Thanks for posting and sorry to see there's some confusion over the new deal.
Package changes aren't something we do via this forum, however so I can get a few details from you regarding the billing, I've popped you over a private message.
Alex_Rm
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