Forum Discussion
I have also had a very similar issue. I have been with Virgin Media now for 4 years and had nothing but hassle any time I want to talk to virgin or renew a contract.
I signed a contract back in January for £57 a month. Since then I have overpaid by nearly £900. My account says my contract runs until the 20th august 2025 however it will not allow me to view any bills or payments. When I call Virgin media they just pass me from call to call, I have asked numerous times for my situation in writing to which they state they are unable to send emails. Unfortunatley I need Wifi as I work from home therefore cannot cancel my package as they are the only supplier for my area.
I have spent another 1.5 hours on the phone today and I am no further forward. I spoke to Reji and he confirmed his Manager James Clare was aware of the situation but unable to do anything.
I need this sorted and my overpayment repaid immediately.
Grant
- Alex_RM7 months agoForum Team
Hi Grant, thanks for posting and welcome to our community 😊
Sorry to hear there's been some confusion with the billing. So I can get a few more details from you to help, I've popped you over a private message.
Alex_Rm
Related Content
- 30 days ago
- 3 months ago
- 4 months ago