Forum Discussion
I had exactly the same experience 3/4 years ago. Hours on the phone, almost 3 months chasing them.
I finally I told the overseas representative that if they refuse to enter the correct amount on their billing terminal, I will send a copy of my contract and my bank statements to the FCA so they can consider banning VM from taking any payments from anyone ever again.
After realising the seriousness of the situation, the representative immediately entered an amount about 50% lower than my contract, lol, and all my future bills for the remaining 14 months were 50% off!
The whole 3 month saga was sorted there and then within 10 seconds + extra discount.
So my advise would be to explain the FCA and what they do. I believe the overseas representatives are unaware of UK contract rules.
Are you able to print a copy of your contract which shows the correct figure?
Related Content
- 29 days ago
- 3 months ago
- 4 months ago