Forum Discussion
I have noticed that I continue to be overcharged in recent months. Specifically, I was billed £28.99 for my March bill (bill date: 19 Feb, payment date: 8 Mar), when it should have been £0. Additionally, my April bill (bill date: 19 Mar, payment date: 8 Apr) charged me £31.54 instead of £17.96. Despite your assurance to rectify this issue, I NEVER received a correct bill since joining Virgin Media in September 2023!!! In my previous complaint, I suggested making a one-time payment to avoid such discrepancies, but this was not implemented. You just keep overcharge me . I have communicated with you in various ways, through WhatsApp, phone, and forum, countless times. I do not want to accept your false promises anymore. I am extremely frustrated by this situation and believe that compensation for the time wasted is warranted.
- Molly_T11 months agoForum Team
Hi Alicebob 👋 thank you for returning to this thread to keep us updated, and let us know about these issues with your billing.
So sorry to hear that the problems have continued! We will help get this sorted for you. We will need to send you another PM to confirm a few account details again as it has been over a month since your PM conversation with my colleague who offered support. I can then investigate what has happened, and help get things resolved.
You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
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