Forum Discussion
DanB3
2 years agoOn our wavelength
@alicebob..... you are not alone. Virgin Media's billing system seems to be fundamentally broken. I think when it works, it's just by luck. If anything ever needs to change, in my experience, billing will be wrong. And you're right at the toll it takes on the customer. It is us who are out of pocket. It is us who need to spend hours of precious time being gaslit and trolled by Virgin Media 'customer services'. The company should be under investigation for the way it operates. With all the news about the Post Office/Fujitsu scandal, it is very believable that Virgin Media are well aware of the scale of their problems, but are deciding covering up is cheaper than fixing it.
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