Forum Discussion
EC4
6 months agoJoining in
I’m having the same issue. Every forum post along the same lines has the same response from Virgin, with the instructions that simply don’t work - which has been pointed out to them multiple times. Does anyone know the actual solution please?
Ashleigh_C
6 months agoForum Team
Hi there EC4
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you have faced this issue with your billing, I'd be happy to take a closer look into this with you via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
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