Forum Discussion
Hi Plfox62
Welcome to the community forums
Sorry to hear that you've not been able to sent up e-billing at your side and when calling the team for support,
Just to confirm the steps to set up e-billing through your online account, I have provided them below.
After signing into your online account here
• Click on the Settings tile.
• Click on Account Details.
• Scroll to Communication Preference and click Edit.
• Select "eBills, email, text" from the dropdown menu.
• Click Update.
Please let me know at what point does this fail or is different to what is shown on your online account and we can assist further if needed.
I’m having the same issue. Every forum post along the same lines has the same response from Virgin, with the instructions that simply don’t work - which has been pointed out to them multiple times. Does anyone know the actual solution please?
- Ashleigh_C6 months agoForum Team
Hi there EC4
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you have faced this issue with your billing, I'd be happy to take a closer look into this with you via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
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