Forum Discussion
Hi Plfox62
Welcome to the community forums
Sorry to hear that you've not been able to sent up e-billing at your side and when calling the team for support,
Just to confirm the steps to set up e-billing through your online account, I have provided them below.
After signing into your online account here
• Click on the Settings tile.
• Click on Account Details.
• Scroll to Communication Preference and click Edit.
• Select "eBills, email, text" from the dropdown menu.
• Click Update.
Please let me know at what point does this fail or is different to what is shown on your online account and we can assist further if needed.
I have added more but not sure if you saw it as I replied to myself but this response and the information offered on the website and in these forums is not helpful. It seems designed to fob people off. That’s why called Virgin Media but that doesn’t seem to help.
This seems deliberate which is why I am considering switching provider.
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