Forum Discussion
Hi Plfox62
Welcome to the community forums
Sorry to hear that you've not been able to sent up e-billing at your side and when calling the team for support,
Just to confirm the steps to set up e-billing through your online account, I have provided them below.
After signing into your online account here
• Click on the Settings tile.
• Click on Account Details.
• Scroll to Communication Preference and click Edit.
• Select "eBills, email, text" from the dropdown menu.
• Click Update.
Please let me know at what point does this fail or is different to what is shown on your online account and we can assist further if needed.
- Plfox628 months agoTuning in
I’ve done this previously. In fact I’ve tried everything. It doesn’t work
- Plfox628 months agoTuning in
Just to add more. All the direction/information provided by Virgin Media on its website and in these forums are simply not helpful. That’s why I have called Virgin Media numerous times in the past 4 months to sort this out. In May I was assured by the call centre this had been sorted out. It wasn’t. Today the call handler said her system had gone down and would call me back. She didn’t.
it seems to me that this is deliberate which is why I am considering switching to a provider which will offer better customer service.
- Kath_P8 months agoForum Team
Hi Plfox62,
Thanks for coming back and advising further on here. We're sorry this has still not helped. This is something we would like to look further at for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
- Plfox628 months agoTuning in
I have added more but not sure if you saw it as I replied to myself but this response and the information offered on the website and in these forums is not helpful. It seems designed to fob people off. That’s why called Virgin Media but that doesn’t seem to help.
This seems deliberate which is why I am considering switching provider.
- EC46 months agoJoining in
I’m having the same issue. Every forum post along the same lines has the same response from Virgin, with the instructions that simply don’t work - which has been pointed out to them multiple times. Does anyone know the actual solution please?
- Ashleigh_C6 months agoForum Team
Hi there EC4
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you have faced this issue with your billing, I'd be happy to take a closer look into this with you via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
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