Virgin Media are liars and thieves
I have had nothing but trouble since signing up to Virgin broadband. my first bill should have been £45, but they stole 139.99 from my account. after weeks waiting for the complaint to be looked at...
Forum Discussion
Hello, Althoria.
Thanks for taking the time to create this post and for joining our help forums, a warm welcome to the VM community from us.
We're sorry to see how you feel about our services and the experience you've had in regard to your bills since you started being a customer, we'd be eager to see how to best help out.
From what you explain above, we could have a closer look into what's happened and assist you with any billing corrections required to resolve this issue.
As you're expressing your dissatisfaction about this matter, I'll send you a PM here shortly so we can raise your concerns about the above said and provide with updates/advice on billing too.
Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.
Why have you lot done this again, you incompetent fools.
if you deduct the amount you’ve billed me for, it will be unlawful and an example of theft.
I was assured by your complaints team that this was sorted!!
There is no point replying to Adri_G, since they are 'Retired'.
Hopefully another member of the team pick up this thread.
Hi Althoria 👋
I appreciate the frustration that this is causing. We're unable to check, or discuss your account in a public setting, so I will re-send the Private Message initially sent by my former colleague, Adri.
Alternatively, if you wish to speak with us through an alternative method, you can find these here.
Thanks,
