Forum Discussion

Nickywhu1's avatar
Nickywhu1
Joining in
2 days ago

Virgin Media 02ID

Have got in a  bit of a muddle!

Tried to log into account and was asked to confirm email etc - I have two that I use. In the end I verified both as got totally confused. The one I can access the account with now is not the one I want to use but cant change it to the other one as thats verified ..but wont let me link account to VM as its alreadys et up with the other email.

I need to just start again but Im in a loop now

 

1 Reply

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    15 hours ago

    Hello Nickywhu1

     

    Thanks for posting in regards to the VMO2 ID issues around the linked email addresses, we appreciate you raising this via the forums and welcome to the community.

    We link your accounts with the email address you’ve used previously to sign in to My Virgin Media and My O2.

     

    If you want to change the email address you use for either your My Virgin Media or My O2 account, you can do so by registering a new Virgin Media O2 ID with a new email address, or by signing in to an existing account that doesn’t have any services associated to it.

     

    You can then manually search for the account you want to link. Follow the journey online to set this up and link it to your account. More help with VMO2 ID's can be found here.