I have just read on the fourm that if you are owed credit from Virgin that they will send this to the address on the account, this is a huge problem as I have moved house hence the cancellation as Virgin do not have monopolization here no service at all for that matter. Sending my cheque to my old address will cause another problem I do not want!
I suspect they have a whole department to do nothing but dream up ways of making cancellation as difficult as possible, including things like this to punish those of us who do cancel. Sending any refund by cheque rather than direct debit is just another means of punishment, as well as a way of them keeping hold of our money for longer. There's no reason they can't refund by direct debit, plenty of other organisations do it. Perhaps they hope that cheques will go missing and not be cashed, and people will get so frustrated that they won't chase up on it.
Like you, I've cancelled because I'm due to move to an area where VM don't offer service. I've been with VM since long before it was Virgin Media - I can't remember just how long but our original email addresses were @virgin.net. But they clearly don't give a stuff about my previous loyalty or the fact I don't even have the option to stay with VM. I've been content enough with the service to stay with VM all these years but after this experience with cancellation I'd never consider signing up with them again if it became an option.
It seems counter intuative to me, why do they create ex-customers who hate Virgin if they need new customers? I would imagine giving the customers who are leaving a good experience they would be more likely to recommend the service to friends and family. I will always from now on actively discourage anyone interacting with Virgin!
