Forum Discussion
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Your account's been disconnected. This means you're unable to access this area of your online account, so you won't be able to manage on-going issues or raise new ones.
This is what I get when trying to complain to Virgin!
- tigger1372 months agoOn our wavelength
I did manage to raise a complaint about overpayment and billing issues but I did it from my account before disconnection.
But be warned, the emails I received were increasingly incomprehensible, possibly from people whose first language isn't English and who didn't know how to use Google Translate. Or possibly from someone's toddler simply hitting the keys on a keyboard. I asked very simple questions in plain English but never got any understandable response, just nonsense replies. Much as it goes against my principles, I eventually gave up because it was like repeatedly banging my head against a wall.
I started my cancellation process at the beginning of November 2024 so I'm now into the 3rd month. It should have been simple, there was nothing complicated, I just said I wanted to cancel when my current deal ended. But VM really go out of their way to make it as difficult and lengthy a process as possible, plus they keep your money long after they're no longer providing service and then charge for equipment that hasn't been returned because of their own delays.
I had to give up on the 'complaints' process for my own sanity. But when I eventually rid of VM altogether I will add my case to the many others already registered with OFCOM for investigation.
- Gareth_L2 months agoForum Team
Hello tigger137, thanks for your post.
If we can help in any regarding the cancellation of your account can you let us know?
It's not something we tend to deal with on our community however, we do genuinely want to help.
Gareth_L
- Simo832 months agoJoining in
you could start by informing the team sending the e-mails to stop! then have the team responsible for the late returns package extend the period and have it start from the day the returns package arrived! 03/01/2025. The expected date the returns package should have arrived was 12/12/2024. It will cost virgin more than £40 if the attempt to charge me I can asure you!
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