Forum Discussion
No.
Instead I've opened a case with the Communications Ombudsman. Something I should have done over a year ago.
Hi rickwookie,
I'm going through a similar issue at the moment.. Are the Comms Ombudsman sorting your issue?
Cheers
- rickwookie11 months agoUp to speed
I won’t know I suppose until the decision is made, but so far it’s been a very painless process. You get a portal, get assigned your own case handler who proactively calls you, and you can submit any evidence you have to the online portal. The next stage is Virgin submit their evidence (or not if they can’t be bothered, in which case you have to wait to allowed time and a decision is reached anyway) and then the ombudsman case handler make their decision.
I’ve got as far as the waiting for Virgin stage.
- Ashleigh_C11 months agoForum Team
Hi there BM4PM
Thank you so much for your post and welcome back to the forums.
We are very sorry to hear that you are also experiencing an issue with your account, if you would like us to take a look into this with you then please do create your own post and we will be happy to advise.
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