Virgin Account issues
Can anyone help, I have been a virgin/ntl customer 20years. I have moved house, instead of moving my package. My account has been disconnected. I have now recieved a new router and new account info. ...
Forum Discussion
Good evening, it would seem I have a couple of issues I need a bit of help with.
1) I moved house and my account number got changed. I now can't log into my virgin media. Keeps picking my old account up.
2) I have wifi and TV no problem. When I try to watch catch up or on demand, get error message network cable disconnected
Can anybody help please
Hi Jlt2 👋 Welcome back to the community forum! Thanks for posting.
Sorry to hear about these two different issues with your service.
In terms of the My VM account, this is likely still linked with your former account. We just need to get the login transferred over for you. I will send you a PM to confirm a few account details so we can arrange this for you.
For the TV fault with your on demand / catch up services, we just need to take a closer look and run through some troubleshooting steps with you.
You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞