@utterlyfrustrat hi there, did this get resolved for you? I too signed up to add Sky Sports/Sky Sports HD on 18/02, got the email confirmation and pre-contract agreement on 20/02 and also highlighting that my next bill will include the additional c£40 a month for the add on and a further c£40 for the usage between now and the next bill date…but no added channels. So what I’m just throwing c£40 for 3 weeks of nothing!!
It was finally resolved, but only after Ashleigh_C from this forum stepped in to take a look. Once they were on the case it only took a day to get all the contract paperwork updated.
After my initial post I went through the WhatsApp support process again, eventually believing it had been resolved after more empty promises, only to find my next monthly bill was almost double the agreed price.
Although annoying, their terms for adding new channels appear to allow them almost 3 weeks to get it sorted. If you contact support you'll just be brushed aside with 'wait 14 working days and then get back in touch if it's still not available'.
I don't think it's unreasonable to expect channels will be added immediately. Hiding the activation timescale in the T&Cs or on the confirmation email is a sure-fire way to annoy everyone.
Hopefully your new channels will appear soon. If not, I'd recommend creating a new forum post and hope someone like Ashleigh_C can take a look and get it sorted.
Good luck!
Glad to hear my colleague resolved this for and we are sorry for any trouble caused.
