Upgrade online
I recently upgraded using my Virgin media app , I added mixit tv for an extra 5 quid a month . I got a confirmation email but then heard nothing and my orders werent updated . I contacted support and...
Forum Discussion
It includes a 360 box
Hi Stevej54
Thanks for coming back to us.
On the email you've received, it does state it can take 7-10 days for the order to go through. This is correct as it's an online order.
Are we in those timescales still?
I will send you a PM now to assist further.
Well it all seems to be going ahead , got an email and text re delivery of the box .
Im still not happy with the fact it takes 7 days for it to go through and there is no communication telling you its all in hand . Ive also had some more phone calls , even though I told Virgin to stop and they said theyd changed my preferences , they hadnt . Anyway , so far so good on the box front , but its all left a bad feeling .
Hello Stevej54
Thanks for the update, We're sorry for the lack of communication from our side.
Would you like us to take another look at the unwanted calls?
Gareth_L
