Upgrade online
I recently upgraded using my Virgin media app , I added mixit tv for an extra 5 quid a month . I got a confirmation email but then heard nothing and my orders werent updated . I contacted support and...
Forum Discussion
Some have speculated, given the frequency of this behaviour, that it is all an elaborate bait and switch marketing operation to get you signed up again but on a more expensive and profitable contract than you initially opted in for. Although VM Ltd has not got the best record in the industry for legal and regulatory compliance the real problem with this speculation is that it assumes that VM has a range of slick, modern operations all working together in a skillful and well oiled way to facilitate this trickery. This is however not the VM way.
Well I also had the constant phone calls , I told them I didnt want to upgrade my speed to 1gb as ive had it before and its complete overkill for an ordinary family , my son even plays online ! She said ' well I hope your speed stays like that @ and put the phone down , so I complained , didnt get anywhere though! I've just about had it with VM , they just dont seem to care anymore , its definitely got worse ! Then I spent a whole day on chat trying to get someone to understand this online offer problem and it was ' Computer says no' and then they just proceeded to try and sell me more packages that I didnt want !