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lalanur21's avatar
lalanur21
Tuning in
2 years ago

Unresolved Billing and Service Suspension Issues as a New Customer with Virgin Media

After joining Virgin Media on 2nd Dec 2023, I'm now unfairly facing suspension due to an alleged £250 credit limit breach, which is impossible as my family hasn't used the TV box or PPVs. Additionall...
billingerror
communicationissue
credit issue
customerservicefailure
unfair charges
unfairservicesuspension
unresolved billing issue
virginmediacomplaint
  • Roger123's avatar
    Roger123
    2 years ago

    lalanur21  Roger123 here. I am not allowed to say 'I am an elderly quite new Customer trying to offer a little comfort to you'!  Firstly, I understand that it would be unwise for you to cancel your Direct Debit(s) if possible. Second, I have PROOF that *Virgin Media would take some poor, unsuspecting Customer to Court over a debt of as little as £55.00.!

    *Virgin Media are part of a **'myriad' of companies all of which take some time to fathom out. Unlike good ethical business practice, as is the norm, *Virgin Media and their **'myriad' of companies try to 'hide' everything from the Public (and their Customers).

    I have very experienced business acumen and, even though I only joined *Virgin Media on the 2nd October, 2023, have 'sussed' them out completely. Please be careful when dealing with *'Virgin Media'. All good wishes  Roger123

lalanur21's avatar
lalanur21
Tuning in
2 years ago

Thank you for sharing your insights and experiences, Roger123. Your advice about being cautious with direct debits and understanding the complexities of dealing with Virgin Media and its myriad of associated companies is invaluable, especially considering your experienced business acumen. It's concerning to hear about the potential for legal action over relatively small debts, and it's a reminder of the importance of staying informed and vigilant as a customer. Your perspective as a new but discerning customer of Virgin Media offers a unique and helpful viewpoint. I appreciate your warning and will certainly be more careful in my dealings with them. Your good wishes are gratefully received, and I extend the same to you.

Roger123's avatar
Roger123
Dialled in
2 years ago

  lalanur21   Roger123 here again. Sorry!  I note what you said in reply to my post on Wednesday, the 3rd January, 2024 and very much appreciate your kind words and realistic comments. As I said to you, 'I am *elderly and suffering from Parkinson's disease'. I only joined Virgin Media on the 2nd October, 2023. I was given 3 (three) 'estimate' bills for my first one. This **'CONFUSION' led me to being placed in the wrong package, **'Weekend Chatter'. For this first bill the total cost amounted to **£313.12. of which £174.00. was for 'telephone usage' for the period 2nd October, 2023 up until the 13th October, 2023!  Ultimately, thank God I was able to pay this.

To cut a long story short! I tried to put up a very 'strong' case against these costs but Virgin Media, after 28 days of my complaint (I counted 23 days excluding Weekends) sent me a lock down letter referring my situation to the brilliant Communications Ombudsman Service in Warrington. Virgin Media's evidence tore my 'strong' evidence to shreds and of the **£313.12. initial cost I only received back £88.92. I suppose I should be grateful!

Anyway, it goes to show that Virgin Media Customers are up against an 'enormous myriad of companies'!  I do not know whether you watch television? If so, did you see the FANTASTIC  4 (four) part series this week on ITV called 'Mr Bates v the Post Office'? This series would have 'warmed the cockles of the heart' for anyone up against a 'faceless megalith'. No comparison here of course!

Here's hoping you get 'sorted out' for 2024 and I send you and yours all the very best. Kind regards  Roger123