Unable to Register ?

Question

I have tried to register for My Virgin Media many times. I complete the registration form correctly with name account number and area number. I then verify my email the choose a password which is accepted . Then i press to register and i get a VMedia logo spinning which never stops ? I have tried many time now and keep getting emails to register ?
I tried to resolve this on phone and online but to no avail.
Has anyone else experienced this ? I get through the security questions on the phone but it doesn’t recognise them when registering ???
im confused ?
Any help would be appreciated.

Daniel_Et · Answer

Hi Percy2, thank you for your response.
 Have you been given an installation date? If you have, once the installation has been carried out, please try registering for My Virgin Media again here.&nbsp;
 If, by any chance, you're continuing to have any issues, please pop back to us on here.
 Regards,
 Daniel

Matthew_ML · Answer

Hey MickR4, thank you for reaching out and a warm welcome to the community, I am sorry to hear this you are struggling to sign up.
What browser are you trying on? Could you try on a different one?&nbsp;
Are pops up allowed when you are trying this?

Percy2 · Answer

I Have been trying since November 24, keep getting email to register but still getting spinning logo, tried on my laptop with Safari &amp; Chrome browsers independently and on my phone app and even rang in last December 24 where the call handler said it might be caused with me not being online yet, All to no avail

Adduxi · Answer

Just a thought, does your 3rd party email address contain a hyphen ? This can cause issues.&nbsp;

Matthew_ML · Answer

Hey Percy2, thank you for reaching out and a warm welcome to the community, I am sorry to hear you are struggling to make an online account.
Just to confirm are you an active customer or are you waiting to be installed?
To make an online account you do need to be active. &nbsp;

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