Forum Discussion

GB16's avatar
GB16
Joining in
8 months ago

Unable to log into my Virgin Media ONLINE account

I have the same issue - could you help?
GB16's avatar
GB16
Joining in
8 months ago

Thanks for reaching out. I can sign in but no account information shows up. When I try to use VM Connect, it tells me that the account is inactive or closed. When I originally signed up for virgin media, there was an issue with externally connecting my property. Tried again a month later when I was told the issue was resolved. Different external issue. Third time of trying everything connected. Result of this was different account numbers so I believe my online access is stuck with the first account number when it needs to be the third one.

David_Bn's avatar
David_Bn
Forum Team
8 months ago

Thanks for coming back to us GB16, check out the envelope in the top right hand corner for a private message from me and once security is passed on your account, I can take a closer look to see if we can get this resolved for you

Thanks,

David_Bn