If you have not done so already, you need to make a formal complaint to VM first of all (a required first step but most likely to result in an incomprehensible gobbledegook reply as a 'resolution' and no useful outcome for you).
https://www.virginmedia.com/help/complaints
From there you can escalate to the ombudsman using the processes and timescales below
https://www.commsombudsman.org/our-process
and request that the account is cancelled, payments refunded, credit history restored to health and suitable compensation paid for the inconvenience caused by VM
If you have already made a formal complaint to VM, without a proper resolution and the 8 weeks have already passed, just go to the ombudsman immediately.
You are unlikely to receive a reply from the VM forum team here in ‘Community Natter’. A VIP or moderator might move your topic to a better forum, such as ‘Managing Your Account – Cable’ to get a VM reply.
