Forum Discussion

GrouchoSeven's avatar
GrouchoSeven
Tuning in
3 months ago

TNT Sports activation and cencellation

Grim customer service. I paid for TNT Sports ONLY to watch the rugby Autumn Internationals series. Subscribing is a check box. Cancelling is a 2 hour wait on WhatsApp. 30 day notice for cancellation...
  • Ayisha_B's avatar
    Ayisha_B
    2 months ago

    Hi GrouchoSeven 

    Upon checking our systems, we saw that you had already posted on our Forums so directed you back here.

    As we had already passed DPA with you via Twitter though and hadn't got that far here, we will close this thread down now and resume our chat via Twitter DM.

    Please do in future stick to one channel of communication for the best support.

    Many thanks

Paul_DN's avatar
Paul_DN
Forum Team
2 months ago

Hi GrouchoSeven,

Thank you for reaching out to us in our community and welcome back, we are sorry to hear that TNT went off while watching a match, when removing a premium add on such as TNT and Sky Sports this is 30 days notice and shouldn't go off straight away apologies if this was not the case, any removal/ downgrade unless it is a Stream box needs to be done by calling us, apologies for any inconvenience caused.

Regards

Paul.

GrouchoSeven's avatar
GrouchoSeven
Tuning in
2 months ago

Paul,
I hadn't seen this reply and am currently in a DM conversation with a VM representative on X.
Another 2 hours of my life I'll never get back.
So far I'm still staring at a purple no entry sign on TNT Sports One.

Can you confirm if this is being resolved please?