TNT Removed from package
Hi - I am furious that TNT seems to have been removed from my package despite it still showing in 2 places on 'My Account' page as being included in the Maxit package. Inclusion BT/TNT sports was th...
Forum Discussion
- My continuing issue is that I was sold MAXIT on the basis of it including BT (nowTNT) Sports
- This was removed but I continued to be charged the full amount and couldn't step down from the MAXIT package
- As In posts above my account page still shows TNT as included in two places
- and the new bit as of today the offer to renew my package includes TNT as listed within my current price and part of the new offer (see image below). Now in the text as well as the images at the top
- This is a fundamental misrepresentation of the offer as I simply can't believe the only alternative explanation which would that be have not noticed that continuing marketing of your products includes such a major inaccuracy.
I would appreciate a satisfactory explanation and resolution of this issue.
Thanks for getting back to us, we would not be able to answer any questions relating to your account publicly nor without passing data protection. we can only advise publicly that this is what was instructed to be done when the channel broadcasters/ providers advised that it is now a subscription service, we also sent out communication to customers advising of this and if you wished to retain TNT Sports to reach out to us. If you wish to continue the conversation, I have sent you a private message, any disputes regarding the actual subscription service and the charges you would need to refer to TNT Sports.
Sabrina