Hi Sandy1801 👋
Welcome to the community forum! Thanks for posting.
Sorry to hear you are considering leaving. Is there any particular reason? If you have had a specific poor experience or there's an issue with your service, please let us know so we can address this!
In terms of leaving and Early Disconnection Fees, you can find full details of our EDF Policy here 👉 virg.in/EDF . As the community have already advised, EDF's can be applicable if you are trying to leave within your agreed fixed contract term, but there are a few exceptions outlined in the policy. (For example, moving to a non-serviceable address in the UK and providing evidence of this).
If you need to check your contract dates you can do so via My VM 👉 virg.in/myVM or just let us know and we can run through this with you via PM.
Thanks for your patience whilst we get a bit more information to offer further support. All the best! 🌞