Forum Discussion

Idub's avatar
Idub
Joining in
6 months ago
Solved

Switch to ebilling

Hello

like countless other people on here I am unable to opt out of paper bills, which I don’t recall opting into in the first place. I have read various ways to opt into ebilling and none of them work.  Please help sort this out for me. 

  • Molly_T's avatar
    Molly_T
    6 months ago

    Hi Idub 👋 Welcome to the community forum! Thank you for posting. 

    Sorry to hear you are having a little difficulty updating your billing preferences. You should be able to switch to E-billing via the instructions 👉 here - sorry to hear if this hasn't been working for you!

    We will need to send you a PM to confirm a few details so we can get this updated for you. I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

  • soph1232's avatar
    soph1232
    Tuning in
    2 months ago

    I am having trouble also switching to ebilling. Please can I have some assistance?

  • Seyyah2001's avatar
    Seyyah2001
    Joining in
    3 months ago

    Dear Virgin Media Team,

    I am writing to express my dissatisfaction regarding an ongoing issue with my billing preferences. Despite contacting your team twice to request a switch to eBilling, I have once again received a paper bill and incurred the associated charge.

    This is not only frustrating but also inconsistent with my request. I kindly request you:

    1. Ensure my account is updated to eBilling immediately.
    2. Refund the paper billing charges incurred due to this repeated oversight.

    Please confirm once the changes have been made and ensure no further paper bills are sent.

    Looking forward to your prompt response and resolution.

    Kind regards,

    • Carley_S's avatar
      Carley_S
      Forum Team
      3 months ago

      Hi Seyyah2001 

      Welcome to the Community Forums. 

      Sorry to hear of your concern with your request for e-billing. 

      We can see on the systems on our side that you've since spoken with the team who've looked to have resolved this for you now. 
      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed

  • JayRock's avatar
    JayRock
    Joining in
    3 months ago

    Hi virgin, I have tried the same as everyone else. Please can you pm me to sort this out? Thanks

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      3 months ago

      Hi JayRock thanks for your message, sorry you're having issues with e-billing.

      I've sent you a PM now so reply directly when you can!
      Many thanks

  • sonicwrr33's avatar
    sonicwrr33
    Joining in
    3 months ago

    Please can somebody message to help set me up for ebilling too? All web links are broken and the help section is outdated. 

    Thanks. 

    • Alex_RM's avatar
      Alex_RM
      Forum Team
      3 months ago

      Hi sonicwrr33,

      Thanks for posting and welcome to our community 😊

      So I can help I've popped you over a private message.

      Alex_Rm

    • Carley_S's avatar
      Carley_S
      Forum Team
      3 months ago

      Thank you for joining us on private message ianashcroft 
      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      4 months ago

      Hi ianashcroft 👋

      A warm welcome to our Community Forums and thanks for your post.

      I am sorry to hear you are experiencing some issues switching to Ebilling.

      Have you tried the below steps:

      •    Click on the Settings tile.
      •    Click on Account Details.
      •    Scroll to Communication Preference and click Edit.
      •    Select "eBills, email, text" from the dropdown menu.
      •    Click Update.

       

      If you still require further support, then please respond to my PM 📩 and I will be more than happy to assist you.

      • zoebayles's avatar
        zoebayles
        Just joined
        4 months ago

        Hello I also can't change to a ebilling after following all advice in many different threads  Please can I have help

        Thanks Zoe

  • ecouto's avatar
    ecouto
    Joining in
    4 months ago

    Hi I am also trying to switch to e-billing however I cannot access the e-billing page. I can see from the url that "My Profile" tries to take me myprofile view page but I get redirected instead to the account settings page. From this account settings section I can only change my contact preference to:
    Large print
    Audio
    Braille
    Email/Text/Phone/Post

    There is no ebilling option. 

    • Robert_P's avatar
      Robert_P
      Forum Team
      4 months ago

      Hello ecouto,

       

      We're sorry to hear of the problems switching to eBilling, we appreciate you raising this via the forums and welcome to the community.

       

      Have you tried following the steps outlined here? Are you trying this via a mobile device or a desktop?

  • nothanks2's avatar
    nothanks2
    Just joined
    4 months ago

    I have the exact same issue. I am unable to opt out of paper bills, which I don’t recall opting into in the first place. If anything, I demand a refund for its inconvenience and very sneaky way of charging extra money to unsuspecting customers. None of the forums or suggestions provided by Virgin Media work in the slightest.

    • Robert_P's avatar
      Robert_P
      Forum Team
      4 months ago

      Hello nothanks2

       

      Sorry to hear of the paper billing issues and switching to eBilling, we understand the confusion this can cause and appreciate you raising this via the forums. 

       

      Details on how to switch to eBilling can be found here. If you have tried these and they are one of the methods that hasn't worked let us know and we can send you a Private Message to arrange this. In regards to the charges, these are outlined on each monthly bill.

  • hohogood's avatar
    hohogood
    Settling in
    4 months ago

    Dear Support

    I have the same issue, may I have your support on this? Thanks

     

    BR

    Tommy

    • David_Bn's avatar
      David_Bn
      Forum Team
      4 months ago

      Thanks for reaching out to us hohogood, and a very warm welcome to you!

      Sorry to hear of the difficulty you've faced when wanting to switch to E-Billing.

      I'd be happy to pick this up for you to have resolved.

      Check out the envelope in the top right hand corner for a private message from me

      Thanks,

      David_Bn

  • xMiki's avatar
    xMiki
    Joining in
    5 months ago

    I have the same issue as the entire Virgin Media customer base regarding this long unaddressed issue. Could someone help me switch to E-billing? Thanks.

    • John_GS's avatar
      John_GS
      Forum Team
      5 months ago

      Hi tonyM297 

      Sorry this was missed, it's highlighted why ideally people would post their own thread to avoid work being missed :).

      I'll pop you a PM now to assist further.