Forum Discussion
Beth_G
9 months agoForum Team
Hi R_44351,
Thank you for your post.
I'm sorry to hear about the financial difficulties you have been facing recently, following some repairs being made to your property. I can understand this must be a stressful time for you. We'd really like to help.
I'm afraid that we are unable to help with payment queries or payment plans from here and you would need to speak with our Collections Team as goslow has correctly advised. I understand that you are currently having issues with your phone, but they are only contactable over the phone I'm afraid. If you have a Virgin Media landline, you can call us free on 150.
The Collections Team will be able to look into setting up a payment plan for you.
Let us know how you get on.
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