Forum Discussion
goslow
9 months agoAlessandro Volta
Info for payment issues is here
https://www.virginmedia.com/help/billing-and-payments/payment-issues
and a recent past topic makes mention of the contacting the 'Collections team' regarding monies-owed
There are plenty of past references on here of customers arranging a 'promise to pay' agreement with VM or a 'payment extension'.
The processes to do this seem to vary as does VM's responsiveness and reliability in implementing what was agreed with the customer.
I don't think the VM forum staff on here routinely deal with billing matters.
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