Forum Discussion

Johnny65's avatar
Johnny65
On our wavelength
6 months ago

Still receiving paper bills

No matter who replies and no matter that they said they have fixed it and ticked the right box ( SABRINA) I am STILL RECEIVING PAPER BILLS!. I would have thought this was impossible but no Virgin con...
alexcarey's avatar
alexcarey
Tuning in
6 months ago
Johnny65sherman oaks wrote:

No matter who replies and no matter that they said they have fixed it and ticked the right box ( SABRINA) I am STILL RECEIVING PAPER BILLS!. I would have thought this was impossible but no Virgin continues to surprise with its slight but annoying incompetence. Is there anybody WHO actually knows something and can penetrate to the heart of the matter?

C'mon experts really! This matter has been going on months!

You're experiencing ongoing issues with Virgin despite their assurances. If you're still receiving paper bills, try the following:

  1. Verify Settings: Double-check your account settings to ensure the paper billing option is indeed turned off.
  2. Escalate the Issue: Contact Virgin’s customer service again, request to escalate the issue to a higher level, and ask for confirmation that your preference is recorded correctly.
  3. Request Documentation: Ask for written confirmation or a reference number for your request to switch to electronic billing.
  4. Document Everything: Keep records of all communications and responses for future reference.

If these steps don't resolve the issue, you may need to explore filing a formal complaint with a consumer protection agency.