Forum Discussion

narataga's avatar
narataga
Joining in
5 years ago

Signed up with wrong email address

I signed up with an email address I do not have access to by accident, this means I can't verify my account so can't log in what so ever. Is there any way to change this email address? Thanks
Emily_G's avatar
Emily_G
Forum Team (Retired)
5 years ago

Thanks for confirming, have you been able to update this since your last post?

 

If not, I'll pop you over a private message now so we can update this.

 

Thanks, Emily.

thurica's avatar
thurica
Tuning in
5 years ago

Hi, experiencing same issue, accidentally misspelt email on online registering for virgin account and now I can't verify it. can you help please?

  • Emma_C's avatar
    Emma_C
    Forum Team
    5 years ago

    Hi Thurica, 

    Thanks for your post and welcome to our community. 

    Really sorry that there's been an issue with your email address, we can certainly sort this out. 

    I'll need to pop you a personal message and request some details, I'll do this now and I look forward to hearing back from you soon. 

    • tonilou92's avatar
      tonilou92
      Joining in
      5 years ago

      Hi, same issue here. Set up broadband only package and used .com instead of .co.uk by accident. Thank you.

      • Emily_G's avatar
        Emily_G
        Forum Team (Retired)
        5 years ago

        Thanks for the post Tonilou92 and welcome to our community.

         

        I'll pop you over a private message so we can pass security and correct this.

         

        Thanks, Emily.

  • mum_laff's avatar
    mum_laff
    Tuning in
    5 years ago

    signed up with wrong email address ---- used .co.uk instead of .com - so you have wrong address - can you sort please as I can't verify because I am not recieving the email

    • Megan_L's avatar
      Megan_L
      Forum Team
      5 years ago

      Hi Mum_laff,

      Thanks for using the forums to get this issue with your online account looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. I have a link here which would usually help with online account registry issues.

      However as this is something we need to change within your account I'll send you a PM now. 

      Speak soon!

      Thanks,

      Megan_L

      • mum_laff's avatar
        mum_laff
        Tuning in
        5 years ago

        hi there - still nothing from your last pm and I have responded twice now - can you help please