I'm very confused right now.
So to be clear, I called about the price increase and was told basically I could have my existing contract without the price increase but only IF I committed to a NEW 18 month contract. I will refer to this as the NEW contract to avoid confusion.
That means, from April 2024, I would have in my NEW contact the fact I agree to "RPI rate of inflation plus an additional 3.9%" which means my monthly payment would INCREASE and I have no rights to re-negotiate or cancel as I can right now.
When I spoke to the customer service agent about the RPI + 3.9% I was told that during my NEW contract that there "might be a price increase" and "If there was, I could call and see what they could do to reduce the price increase."
And now in the reply above, it has been stated:
"When there is a price increase we would give the option to cancel without any early disconnection fees. "
Now, as far as I'm concerned, RPI + 3.9% is a price increase. A price increase that I agree to and that in your own T&Cs state I cannot cancel. And yet you're telling me I can still cancel during this period without disconnection fees?!