Forum Discussion

prn6243's avatar
prn6243
On our wavelength
24 days ago

Returning equipment via O2 stores

I have left VM and have a pre-paid Yodel returns box with my old equipment inside.

VM state that the box can be returned to any O2 store but I have read on this forum of people being turned away by O2.

Do O2 stores accept these Yodel returns or not?

  • Kath_P's avatar
    Kath_P
    Forum Team
    24 days ago

    Hi prn6243, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you have decided to leave us although we understand you need to do what's right for you. 

    Returning the equipment is required but how you do that is up to you. If using the returns pack, this would need to be done via a Yodel Store. 

    If you're closer to an O2 store, then no need to use the returns pack. Just take the equipment to the Store and they'll process the return there instead. They will give you a receipt for the return too. 

    Let us know if you have any further queries or issues. 

    Thanks,