Reset password not working
I've forgotten my password for my Virgin Media account and every time I try and reset the password it tells me that it is invalid no matter what password I choose (within the limits provided). I've s...
Forum Discussion
This really is a joke. I've been struggling with this issue for years, every time my auto-login expires i have to go through this same process of trying to input an acceptable password. You follow the instructions, which in different places is contradictory. How can this still be an issue after literally years of people raising it. I do not ever ever experience such an issue with the dozens of other sites/apps i use. Only Virgin Media put users through this pain - it's incredulous!
And still no response from VM. 2 weeks after posting. Still not able to log in but still paying for the service (lack of)
Hi there FrustratedVM11
Thank you for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have been experiencing this issue and thanks again for posting, we do ask that you create your own post for any issues you are experiencing so that the thread does not get confused and we can ensure that everyone gets an answer.
I'm going to pop you a private message so we can take a closer look into this and see if we can get this resolved. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
