Reset password not working
I've forgotten my password for my Virgin Media account and every time I try and reset the password it tells me that it is invalid no matter what password I choose (within the limits provided). I've s...
Forum Discussion
I have the same issue as GWill71583. This morning I changed the email address in my Virginmedia account. The Virginmedia website was running very slowly at the time. I got the email asking me to verify the email address, but no other confirmation that the email address verification had worked. A little later I tried to log in to my Virginmedia account using my new email address, but it didn't like the password that I had entered. So I requested a password reset. I got as far as the 'Choose a new password' section, but as I enter a new password (using just numbers and letters, starting with a letter) I get as far as the 7th character, then when I put in the 8th character, next to the word 'Strength" appears the word "invalid". I have tried using several different letters / numbers, to no avail. Please help.
Mandy
Hi MandyGrimshaw thanks for your post here in the Community, although we're sorry to hear of the concerns that you've raised here.
Please allow me to send you a PM so I can look into things further for you.
Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks