Reset password not working
I've forgotten my password for my Virgin Media account and every time I try and reset the password it tells me that it is invalid no matter what password I choose (within the limits provided). I've s...
Forum Discussion
Hi Jodi,
I have been able to login in the past yes. Although I have not logged in for about a year, hence me forgetting my password.
As with many people who I have read about having the same issue before me, I have tried everything you have said. Different browsers, clear cookies etc. I have also tried a million different combinations of passwords within the criteria. Considering the amount of threads this issue comes up on (and seems to have as far back as 2019), I’m quite flabbergasted that the same advice is being provided (which isn’t really advice - it’s the equivalent of asking us to switch it off and on and checking if we can follow instructions) when it’s clearly a problem with the Virgin Media system.
Thanks for coming back to the thread. I will PM you now to get this reset and assist further
Best,
PLEASE HELP!!
I’m having exactly the same issues. So many attempts at new password combinations and using many different browser window and Mac and still I get the error message that the new password is invalid and I should try some other password combination. It won’t even except the the suggested password from Virgin!!!
I also can’t believe this is a known issue for so long and it’s still not fixed !
Can someone please tell me how to reset the password as I have no access to my account and desperately need in.
you really need to sort this asap!
Hi TimStanley thanks for posting and welcome to our community.
Sorry to hear that you cannot currently access your email address nor change your password and allow access. And I am sorry for any inconvenience this may be causing you. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
I am also having this issue. It won’t accept any form of password so I can’t reset or get into my account.
