Dw_brix
20 days agoJoining in
Renewed online but no email confirmation
Hi, I’ve been trying to renew online through my account and whilst it says it’s a success and I get a reference number, I don’t get an email confirmation and the agents on the phone cannot see this renewal. If I try to renew over the phone, the price is significantly more. I don’t want to leave but nor do I want to pay full price which is increasingly looking like what is going to happen. Any ideas why the renewal is not completing?