Forum Discussion

EM80's avatar
EM80
Joining in
2 years ago

Renewal price

Hi, my contract expired years ago and I've been paying a high price for years (my own fault) I've tried to change my deal now and the renewal price is much higher than other people I know who have al...
renewal
MKH99's avatar
MKH99
Joining in
2 years ago

Virgin media do not care about keeping their existing customers been with them since the days of NTL and yet the best renewal deals they offer is over £30 dearer than a new customer more if you take the value of the O2 sim tariff included with new customers

i will be moving to Sky or BT in a few weeks by the looks of it

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 years ago

    Hi MKH99 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you have been having with renewing your package. As with all providers, we have introductory offers to new customers. At the start of all of our customers' time with us, they will have benefited from such a deal. Once this expires, we'll always do all that we can to offer the best existing customer deal that's available.

    We also send out an end of contact notification to all of our customers before their minimum agreed term comes to an end, highlighting both the new package price and any other offers that may be of interest.

    We're always happy to review your package and cost to help find one that best suits your needs and budget. This doesn't always mean a downgrade.

    If you would like to discuss your package and the options that are currently available for you, please call 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone. Or we can bring you into a private message and look into this for you. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina