Forum Discussion
Hi SueMc1
Welcome to the Community Forums.
Sorry to hear of the issues you've had when renewing with us.
If you accepted an online deal on 17 December online, this can take up to 14 days to be applied on the systems on our side. With the holiday season, this might have taken a little longer.
We can certainly take a look at what's happened on our side for you. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
Hello I've just received an email stating that I've spoken to someone and my issue is resolved. This is not correct. I have not spoken to or had contact with anyone from virgin media today. The description of my issue in the email is completely incorrect and I do not wish for my complaint to be closed. The email provides me with the ombudsman contact if I remain unhappy so I will be contacting them, providing them with all of the chat history, emails etc. I would like to reiterate I would like someone from virgin media to contact me to resolve this.
To clarify - I was told that due to a technical error, my upgrade had not been applied to my account, since yesterday, I have had a reduced service and no one at virgin media can resolve it or sort out my account.
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