I have sent another complaint as first seems to disappear when submitted again it shows no trace no reference number. Shortly, my contract which I renewed on 10.10.25 still not on account I am asked to pay bill with higher rate, all details you have on complaint form. I need this to be sorted as I am willing now to cancel all very frustrated.
Don't cancel now as you are over the 14 days free cancellation period and they will hit you with cancellation charges.
If you haven't received a satisfactory response to your original complaint after eight weeks you can go straight to the Communications Ombudsman with a claim for return of the excess payments plus compensation.
From many reports on here, it is common for complaints to VM to be lost or receive meaningless replies. Is this because Ofcom looks at the number of complaints? I couldn't possibly comment.
Forum TeamHello Jarzka79.
Thanks for your first post and welcome to our community.
I'm sorry to hear about the issues you've had with your contract renewal.
Sadly, we tend not to deal with package changes, new contracts or billing here.
If you can get in touch with our team using the contact details below, that would be great.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
Gareth_L
