Forum Discussion

Dazyellow3's avatar
Dazyellow3
On our wavelength
28 days ago
Solved

Renewal my contract

When I logged into my VM account. It said that my contract will come to an end which will be end of March'25. So I rang up by phone to renewal my contract. Which i did on Friday for next 18 months.

I have accepted the new contract and received the pre-contract documents by email. Just wondering how many working days do it take to show up on my VM account.

  • Hi Dazyellow3,

    Thank you for reaching out to us in our community and welcome back, it has been a little while, hope you have kept well, when a new deal is taken Online Via your Online Account it can take up to 28 days to be added.

    Regards

    Paul.

  • Dazyellow3's avatar
    Dazyellow3
    On our wavelength

    Hi Paul_DN, I did by phone and spoken to the agent. Are you able to confirm if this had been actioned yet?

    • Robert_P's avatar
      Robert_P
      Forum Team

      We're happy to take a look but would need to confirm some security. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

  • Hi Dazyellow3,

    Thank you for reaching out to us in our community and welcome back, it has been a little while, hope you have kept well, when a new deal is taken Online Via your Online Account it can take up to 28 days to be added.

    Regards

    Paul.