Renewal Contract not Actioned
I've spent nearly 4 hours on chat this morning dealing with one idiot after another who can't seem to grasp a simple concept. I agreed a new contract at my existing rate at the start on November, I g...
Forum Discussion
Hi Andymc77 👋.
Thanks for reaching out to us and welcome to the Community Forums. Sorry to hear that you are having issues with your package, we would need to bring you in for a private message so that we can look into this for you. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
Never got a PM. But that doesn't surprise me considering how the rest of the communication has been with VM. After 5 hours and 4 attempts on the chat it was eventually resolved.