Forum Discussion
Thanks for your reply. I have previously referred friends and have had no problems, so I am wondering why it did not work this time. It seems like the referral has not been registered at all, even though my friend did use the referral link I sent him. Maybe this is related to cookie settings in their browser or so?
The thought with cancelling was more that we could cancel this contract, and try setting up a new contract again through the referral link, hoping that the referral would register this time. But maybe someone from Virgin Media support is able to register the referral to the existing contract so we don't have to jump through the hoops of cancelling and signing up again.
We are so sorry again mathiasj that this has happened and we can fully understand your frustrations.
Please do continue to chat with Aklamio and they will do all they can to assist with the credit.
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