Forum Discussion
Hi SiDC,
Thank you for the update on this. I'm sorry to hear it wasn't an entirely smooth experience.
To clarify, did you accept the offer that had been emailed to you, or have you declined it?
Thanks,
I accepted the offer, it was good enough to keep me for another 18 months.
- Zach_R11 months agoForum Team
Hi SiDC,
Thanks for confirming. I'm glad that we were able to sort you out with a bundle that you're happy with.
Please do let us know if there's anything more that we can help you with.
Thanks,- SiDC11 months agoTuning in
Thanks Zach, I'm happy with the package, but the experience I had to get there was poor, particularly with the contact centre call. It was unnecessarily difficult.
- Beth_G11 months agoForum Team
We are sorry to hear that SiDC.
I'll pop you over a PM so I can raise a complaint for you and work through to offer a resolution.
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