I just got my bill for this month to see a Netflix account added to my bill for £17.99.
I DID NOT CREATE THIS NETFLIX ACCOUNT.
Virgin Media are lying to you. They know this is happening a lot.
I have been on the phone to VM three times and Netflix once to try figure out how this happened.
It appears that hackers are able to create Netflix accounts via Virgin's web portal, but with an email address and contact information that is completely different to your Virgin media account details. (This is pretty dodgy in itself) The hackers then have a "free" Netflix account that you are getting billed for. Virgin don't even know the email address that has been used - so you will have serious trouble trying to get either Virgin or Netflix to cancel the account.
The account was set up at precisely 8:00am, which would suggest it's being done using a Bot.
I was fortunate - (somehow) my Virgin Tivo box had been logged into this Netflix account automatically so I could find out the account name and email address. Netflix helped me locate the account email address via the "help me" tab. Without that I'd have been screwed as Netflix will not give out information without that email address.
So - Virgin media then told me it was my problem and I had to sort this out with Netflix. Netflix told me the account was set up through the Virgin Media portal - so the fraud was perpetrated there.
Now, Netflix have stopped the account, but Virgin have still billed me for it. I've reported it to Virgin as FRAUD on the phone twice, and by email to their [REMOVED] address - which it appears no one actually monitors.
I have just been cut off by the VM phone numpty. They said they will begrudging credit it me the £17.99 this month, but if it continues I have to pay it!?!?!?! Bearing in mind I have just informed them that this is fraud!
I am reporting this to OFCOM and the police. VM must know they have a security issue around this, but are pretending that they don't.
I have changed all my passwords in response - but I have a feeling this was done through other authentication.
Same issue here
Hello RStead.
Thanks for you post and welcome to our community.
Sorry to hear about the Netflix account being added to your services.
We can take a look here to see what has happened and then look at making sure it's removed.
Can you please let us know if you still need assistance.
Gareth_L
Are you guys finally taking actual responsibility for this? There's far too many people reporting this for it to be an error on the part of your customers!
Where's the exploit? You better find it - because it most certainly exists!
What did they tell you? They tried to blame me for it - except I'm the only one that has the password to our account in our family, and no one was around at the time when the Netflix account was created. But rather than admitting an issue - they instead doubled down and tried to blame me further. Insulting call staff who do not listen to rational reasoned reports, and who won't put you in touch with someone with a brain who might have more chance of sorting out the real problem.
I also reported fraud via their email address and their online form and have heard absolutely nothing back.
